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SaaS AgreementLast updated: March 15, 2026

Terms of Service

General Terms of Service for the QIKBOX SaaS Platform

1. Introductory Provisions & Operator Identification

These General Terms of Service (hereinafter the "Terms") govern the mutual rights and obligations between Roman Caha (sole proprietor / natural person doing business), Company ID (IČO): 23804009, having registered business address at Schmoranzova 156, 538 21 Slatiňany (hereinafter the "Provider", non-VAT payer), and legal entities or natural persons using the QIKBOX platform as event organizers or voucher issuers (hereinafter the "User" or "Organizer").

By registering an account on app.qikbox.cz, the User confirms that they have read, understood, and unconditionally agreed to these Terms.

2. Description of the SaaS Platform

QIKBOX is a cloud-based Software-as-a-Service (SaaS) application providing:

  • Single and batch generation of cryptographically secured QR codes for tickets and vouchers.
  • Automated layout and high-resolution 300 DPI PDF sheet generation (A3–A5 formats) with bleed and duplex imposition.
  • Interactive seat mapping and reserved table management for galas, festivals, and cultural events.
  • Mobile browser-based ticket scanning without requiring dedicated hardware or native application installs.
  • Payment gateway integration enabling direct funds settlement to the Organizer's bank account.

3. Software Licensing & Intellectual Property

The Provider grants the User a non-exclusive, non-transferable, and revocable limited license to access and use QIKBOX for legitimate business operations. All copyrights, source code, database structures, trademarks, and interface designs remain the sole property of the Provider.

4. SLA & Service Availability Commitments

The Provider commits to maintaining a minimum monthly uptime of 99.9% for production cloud APIs and mobile scanner endpoints, excluding scheduled maintenance announced in advance.

Support Levels & Response Times

  • Critical incidents during live entry validation: < 30 minutes response time.
  • Standard support inquiries: resolution within 24 business hours.
  • Encrypted continuous data backups with RPO < 1 hour.

5. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with the laws of the Czech Republic and the European Union.